Planning

Software support involves a cycle of analysis, planning, creative work and evaluation. It is this process that keeps your business software on point with your corporate strategy.

Maximizing investment

After investing in a significant new piece of software, let’s make the most out of your investment through software support. Testing, refining and adding to your software ensures its ongoing profitability.

Security & updates

Whether online or internal, the environment in which your software runs is changing all the time. We manage potential security threats and essential updates to keep your software safe.

Ensuring your software gives back to your business

Your software will be maintained and tweaked during the software support cycle. We’ll analyse performance and be up to the minute when it comes to security and updates. But the real beauty of ongoing software support is having your own expert technical team at hand all the time. We will be thinking ahead to support your software and your business, working closely with you to make sure that the digital side of your business remains innovative and relevant.

UK Plans

USA Plans

Continuous Support

‘Care’ is a really good way of summing up what you get from Websites Village when we take responsibility for your software support cycle. Our care is a lot more than just an SLA, warranties and quality control. It’s hard to put metrics around the fact that it matters to us that your software is well looked after. Rest assured that our continuous support gives you maximum protection for your investment.

This commitment to ‘care’ is the perfect complement to a strictly regimented support methodology that covers all the bases. We can’t predict every eventuality, so we’re always scanning the horizon for issues or challenges to address before they get too close.

Our approach can be summarised as follows:

Strategy:

First of all we sit down with you to set unique targets, and enshrine them in an SLA. No one is in any doubt about the standards and objectives we’re setting out to achieve.

Plan:

A long term plan, with business milestones, is our starting pistol. It governs how we’ll ensure your software remains futureproof no matter what happens.

Adjustment Cycle:

By planning for events and milestones, we factor in the necessary work to help your software evolve and grow with you.

Monitoring:

We retain complete visibility of your software’s ‘vitals’ from compliance posture and security status to how responsive it is and how much room to grow it has left. If the plan ever needs to go out of the window, we can act instantly.

Reporting:

We’re completely transparent about the time we spend and how we’ve performed against our high standards. You’ll be pleased with the results.
Our care ethos runs across all our software support services.